Form drop down values not available in automation

[DOUGLAS THOMPSON]

I have a form with a multi-select drop-down field and a single-select drop-down field.  I have an automation rule to trigger off form creation then get the values from those fields.

The values I get back are only the IDs though, and not the text.  I've tried .text and .value, but those only return blank values.  How can I get the text values for what the user selected?

[Bill Sheboy]

Hi @DOUGLAS THOMPSON -- Welcome to the Atlassian Community!

I believe the select-option fields use .label to get the value.

If that does not help, please post the following for more context to help the community offer better suggestions:

• an image of your complete rule, in one single image for continuity
• an image of the action, etc. accessing the field
• an image of the audit log details showing the rule execution

Kind regards,
Bill

[DOUGLAS THOMPSON]

That worked, thank you!!  I tried it on both single and multi select.  If you happen to have an Atlassian link with this info, there might be some other golden nuggets that will help me as I continue to learn.

[Bill Sheboy]

Awesome; I am glad to learn that helped!

Here is a reference to the JSM form-related smart values: https://support.atlassian.com/jira-service-management-cloud/docs/access-smart-values-for-forms-and-form-fields/#Choice-fields

And, please consider marking this question as "answered" to help others with a similar need find solutions faster.  Thanks!