Forge issue creation triggers emails even with notifyUsers=false

[Vitheya Monikha]

Hi,

We are creating issues programmatically using a Forge app and invoking the Jira REST API with POST /rest/api/3/issue?notifyUsers=false.

Despite using notifyUsers=false, email notifications are still being triggered when the issue is created.

We have verified that there are no Jira Automation rules, workflow email post-functions, or custom notification rules configured for this project.

Is this expected behavior in Jira Cloud? If so, is there any supported API or app-level configuration to suppress email notifications for issue creation without relying on project-level configuration changes?

code Snippet

resolver.define("createTestCase", async ({ payload }) => {

  try {

    const { fields } = payload;

    if (!fields) {

      throw new Error("Invalid payload: fields missing");

    }

    const requestBody = {

      fields: {

        [fields.automatedKey]: fields.automatedVal,

        [fields.platformKey]: fields.platformVal,

        [fields.testStatusKey]: fields.testStatusVal,

        [fields.testTypeKey]: fields.testTypeVal,

        [fields.folderKey]: fields.folderVal,

        [fields.requirementLinkKey]: fields.requirementLinkVal || "",

        [fields.requirementIDKey]: fields.requirementIDVal || "",

        [fields.requirementDescKey]: fields.requirementDescVal || "",

        description: fields.description,

        issuetype: fields.issuetype,

        priority: fields.priority,

        project: fields.project,

        assignee: fields.assignee,

        summary: fields.summary

      }

    };

    const projectId = fields.project?.id;

    if (!projectId) {

      throw new Error("Project ID missing");

    }

    // Permission check

    const auth = authorize();

    const canCreate = await auth.onJiraProject(projectId) .canCreateIssues();

    if (!canCreate) {

      throw new Error("Forbidden: User cannot create issues in this project");

    }

    const response = await api.asApp().requestJira(

      route`/rest/api/3/issue?notifyUsers=false`,

      {

        method: "POST",

        headers: {

          Accept: "application/json",

          "Content-Type": "application/json"

        },

        body: JSON.stringify(requestBody)

      }

    );

    if (!response.ok) {

      const errorText = await response.text();

      throw new Error(`Jira API error ${response.status}: ${errorText}`);

    }

    const data = await response.json();

    return data;

  } catch (error) {

    console.error("Error in createTestCase:", error);

    throw error;

  }

});

Thanks in advance 

[Sunny Ape]

Hello @Vitheya Monikha 

Is this expected behaviour in Jira Cloud?

Yep. Read this, then read this.