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Find removed user's issues

Asier Vadillo
Contributor
October 13, 2025

Hi everyone,

We have removed a user from Jira, and we want to find all the issues assigned to the user.

The problem is that if you remove or disable a user, it will not appear in the dropdowns making imposible to search for the issues with a filter that was not already done.

If anyone has any help with the issue will appreciate the help!

2 answers

2 accepted

3 votes
Answer accepted
Ali Umut Terzi
Contributor
October 13, 2025

Hi @Asier Vadillo ! 👋

That’s a great question — this happens often when users are removed or disabled in Jira Cloud.
They no longer appear in dropdowns, but their issues still exist in the database linked by their accountId.

You can still find all of them by running a JQL like this 👇

assignee = 557058:8b0e4b5f-xxxx-xxxx-xxxx-xxxxxxxxxxxx

(Replace with the actual accountId — you can get it from any of their old issues via the browser’s Inspect tool.)

If you don’t have the accountId, try (Be carefull for typos):

image.png

assignee was "xxxxxx"

or

text ~ "xxxxxx"

Both can help surface issues where the user was once assigned.

I’ve used this method several times when cleaning up deactivated accounts — it works perfectly.

Hope this helps! 🙂

 

Asier Vadillo
Contributor
October 13, 2025

Hi @Ali Umut Terzi ,

So there are only work arounds? We need to know the user ID of said user if we want to find the issues assigned to that same user? 

That's not really practical when searching for multiples users but serves my case I guess.

Thanks for your time!

Karan Sachdev
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 13, 2025

Hey @Asier Vadillo

If you're looking for issues assigned to multiple users who are no longer part of your site, you may use the JQL:

assignee IN inactiveUsers()

Thanks!

2 votes
Answer accepted
Fazila Ashraf
Community Champion
October 13, 2025

Hi @Asier Vadillo 

I am not sure about your access level. But you can reach out to your org admin to know the user id of the disabled user and use it in the JQL like => assignee = "62a08d89954f50006fcc3b99"

 

More details in https://jira.atlassian.com/browse/JRACLOUD-73218

Asier Vadillo
Contributor
October 13, 2025

Hi @Fazila Ashraf , only org admins can get the user id?

Karan Sachdev
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 13, 2025

Hey @Asier Vadillo

The site admin or user access admin should also be able to get the user ID. Go to the user management (Directory tab under admin.atlassian.com) and search for the user. The ID is present in the URL when you open the user's profile.

Thanks!

Like • Fazila Ashraf likes this
Asier Vadillo
Contributor
October 13, 2025

Hi @Karan Sachdev ,

Not ideal but works, thanks!

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