Filtering by text values in a custom dropdown field not working with new values

[david.lamothe]

We have a custom field dropdown which we are currently using to filter on in certain contexts. The query looks something like this

`project=INC AND team='payment'`

This seems to work well for our purposes, however, when we add a new option into this dropdown it no longer works. Our initial thought is the new items in the dropdown are not re-indexed, but on looking I saw that the re-indexing feature is no longer available in Next Gen projects.

Is there a reason new items added to a custom field type aren't recognized?

[Bill Sheboy]

Hi @david.lamothe 

Please take a look at the information in this post to see if it helps you and your site admin resolve this:

https://community.atlassian.com/t5/Jira-Core-questions/Team-All-values-are-not-showing-up-in-Jira-JQL-Search-filter/qaq-p/974404

If it does not help, I recommend submitting a support ticket:

https://support.atlassian.com/contact/#/

Best regards,

Bill