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Filtering attachments when creating a ticket from an email

Deleted user February 2, 2018

We are automatically creating jira tickets from emails. We need to attach attachments to the tickets. Problem is that emails we receive from customers very often include logos in signatures (facebook, linkedIn, youtube, branded logos). These logos are often very smal, just few hundreds of bytes. We would like to exclude them. I was hoping to find some configuration in jira which would allow to specify a minimum size for an attachment to match to be included in the ticket (to drop smaller images automatically).

Can this be accomplished anyhow?

1 answer

0 votes
Thomas Deiler
Community Champion
February 2, 2018

Dear @[deleted],

not within standard jira configuration. Eventually there is a plugin with more options than standard jira. Please have a look at the marketplace.

So long

Thomas

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