Filter to retrieve results for linked tickets

[WasimBuden]

What filter should I use to get results of tickets which are linked to a project in Jira from a project in Jira service desk?

Example: We have a project in Jira Service Desk (customer-facing) where a customer reports a bug and we create a linked ticket in a Jira Project which is used by developers, I should be able to retrieve results of all tickets open in that Jira project by JSD project.

Condition 2: I need a list of tickets opens in a Jira project by link ticket in the JSD project which has not been updated for the last 3 days. 

[Mohamed Benziane · Accepted solution]

Hello @WasimBuden 

You can use the jql field (issue link type) this will retrieve all issue with a particular link type.

Project = abc and issuelinktype("relates to")

You can use multiple link type in the same clause.

For the second condition :

Project =abc and issuelinktype ("block") and updated <= "-3d"

Hope this helps

[WasimBuden]

@Mohamed Benziane Thank you for your reply, it dint work. Maybe I am doing something wrong? is there a space b/w 

issuelinktype("relates to") 

?

Also, what I am trying to achieve is. See below:

1. I have a project called -> INC and tickets in this project are linked to a project called 'Snyper' by creating a 'Linked ticket' option. So I need a filter where I can see all tickets created in the 'Snyper' project using the 'Linked ticket' option in the 'INC ' project.

[Mohamed Benziane]

Try this

issueLinkType in (contains,"relates to")

Which type of link do you use to link ticket between the two project ? 

[WasimBuden]

Hi @Mohamed Benziane we use these.

[WasimBuden]

I used above 

issueLinkType in (contains,"relates to")

But I get below error, please forgive me I am new to Jira : 

 

[Mohamed Benziane]

My previous answer was just an example you need to replace the linktype with the one you use, so in you case is 

Issuelinktype("is blocked by", "blocks")

Hope this helps 

[WasimBuden]

Thank you.