Filter that shows most recent Comments, and not from CurrentUser()

[NP]

At my organization we are using Jira Cloud for many things including a help desk ticketing system. And I work for the help desk. 

One of the things that uses a lot of my time is checking whether a customer has responded to a ticket. But really I would like to see whether anyone other than me has made any changes to any of my tickets. I would like to know if my boss asked for an update on an internal comment, or whether the infrastructure team has commented saying that any work I needed from them has been completed. I would like the filter that shows when a customer has made a comment on the ticket. But most importantly, I need this filter to only look at the tickets where I am the assignee, and it needs to exclude the changes that I make. 

I know about the activity stream and it doesn't customize well enough.

right now I am using:

assignee = currentUser() AND status != Done AND updated >= -1w ORDER BY updated DESC

Thank you very much for your help!!

[NP]

Thank you for your interest!

Can this only be done with a plug-in? Do you have a preference on the best plug- for this task?

[Ollie Guan]

Hi @NP,

I use the following plug-in, which has more features and can implement your requirements

1.Alternatively you can find issues with an exact number, or greater or fewer comments than specified
2.searching for issues by attributes of their comments
3.searching only the last comment for every issue

https://marketplace.atlassian.com/apps/6820/scriptrunner-for-jira?hosting=server&tab=overview

[NP]

Unfortunately, I doubt I will be able to get my organization to buy a plug-in. I expect that I am limited to filters. Even though I am sure this plug-in would be perfect!

Can this not be achieved using filters? 

[Bryan Musgrave]

Hi @[deleted] ,

Have you thought about using automated transitions within Jira SD to move issues to a specific transition when a customer comments?

If you're missing internal comments; you should look into updating your notification scheme / customer notifications so that you are informed of the most important comms and don't receive any comms for irrelevant things. 

[Ollie Guan]

Hi @NP，

The following plug-ins extend query statements:

Searching for comments

    CommentsCount
    CommentedByUser
    CommentedByUserFullName
    CommentedOnDate
    CommentedUpdatedOnDate

https://marketplace.atlassian.com/apps/1214791/jql-search-extensions-for-jira?hosting=cloud&tab=overview