Filter subscription doesn't send emails - same as https://support.atlassian.com/requests/JST-726484

[Alik Levin]

Dear Support!
The issue you once resolved came back.

The original issue is here:

https://support.atlassian.com/requests/JST-726484

I am not getting emails from the filter subscription.

How to fix?

Thanks!

[Bill Sheboy]

Hi @Alik Levin -- Welcome to the Atlassian Community!

As you have already submitted a support request for this issue, I suggest contacting the Atlassian support team again for help.

Just a reminder this is a community of Atlassian users forum, for users helping each other.  It is not a channel to contact the Atlassian Support team directly.

Kind regards,
Bill

[Alik Levin]

Hi Bill,

I tried going to support website and they redirect me here - a catch 22 of a sort. 

How to fix that?

I really need this functionality and it's broken, I was able earlier to submit this ticket, but now I can't. Tried reopening it, it was closed again redirecting me here.

Thanks!

[Bill Sheboy]

I recommend working with your site admin to submit a support ticket at this link, and reference the earlier ticket: https://support.atlassian.com/contact/#/

[Alik Levin]

Thanks, Bill, for taking time to respond.

That's exactly the problem - I am going where you suggesting and it gives no options to file a ticket other going back here. Catch 22.

Frustratingly, it's been resolved before and I was able to file a ticket, but no longer can.

How to resolve this bug?

Thanks!

[Bill Sheboy]

Thanks for adding that image...

It appears you are on a free Jira license, in which case you cannot submit tickets to the support team.

And also, free licenses are limited in the number of emails (notifications) which can be sent per month (per time unit), so perhaps you have exceeded that limit.  Once that occurs, emails just stop being sent.  https://support.atlassian.com/jira-cloud-administration/docs/explore-jira-cloud-plans/