Filter saving

[Alexander Pisarev]

Hello!

I tried to save a filter, but was redirected to page "does not have permission to access this page.". How it can be, if i'am an administrator? Where i can configure this?

Thank's in advance.

[Alexander Pisarev · Accepted solution]

It was my falt. I misunderstood the meaning of groups, and deleted some of them :). Because of that global permissions was broken. When i restored defaults - everything become normal.

[Nic Brough -Adaptavist-]

Administrator means system administrator, not "can do everything" (because that is a really bad way of doing permissions).

You need to add yourself to the group(s) that can see the filter. However, if you're getting this message as you click save, it implies that you own the filter (and hence should be able to see it), so somethign else is going wrong. Maybe your session expired?

[Alexander Pisarev]

Thanks for quick response. My session is not expired (tried to relogin), and this is strange for me, why i can't save filter if i can configure it.

[Nic Brough -Adaptavist-]

Yes, that's what sounds wrong to me - if you can configure it, you should be able to save it.

Try with a different name though, I don't know if it might be clashing with another filter of the same name that you don't have rights to. Also, can you have a look at the log file, see if there's anything in there?

[Alexander Pisarev]

I am the only one user of the system (onDemand). Just trying and playing with it to move from Pivotal (need more functionality). I can't look at log files (becouse it's not available in onDemand), so i decide to write a ticket for support. I don't understand what i'm doing wrong. I am using stand alone version of JIRA at work and have no problem :)

[Nic Brough -Adaptavist-]

I can't see what you're doing wrong either, I can't see how to get into this situation.

I'd definitely raise it with OnDemand support - without log files, I think we're stuck!

[Alexander Pisarev]

It was my falt. I misunderstood the meaning of groups, and deleted some of them :). Becouse of that global permissions was broken. When i restored defaults - everything become normal.

Thanl you for you time!

[Alexander Pisarev]

As far as i remember, i just recreate groups by hands. There is no such function as "restore defaults" as i know.

[Grunde Waag]

How do you restore to defaults?

[Alexander Pisarev]

As far as i remember, i just recreate groups by hands. There is no such function as "restore defaults" as i know.