Filter not showing all tickets

[Simona Guedez La Torre]

Hi all,

Been reading a lot of the questions but don't seem to find one answer that would help me.

I have created a filter:

project type = service desk, type = request, status != waiting for approval, created = within the last 20,160 minutes

I should have 14 tickets but only shown 12 and they both have different statutes, any idea why these wouldn't show or if there is anything else that I should be adding in there?

Thanks

Simona

[Gosia]

Hi. You should verify first if there are any issue security on the tickets. Also you can verify if you can use "created >= "and here some date". Sometimes it can work differently then "within the last". 

[Simona Guedez La Torre]

Thanks, Gosia, I got the same results when using created =>, not sure what you mean by security issues - I compared them to the other tickets that are showing and don't see any differences.

[Gosia]

Issue Security is something you can create in your Jira project to control who can see and who cannot see some issues. If the project uses issue security levels then you might be blocked to see some issues in the filter results.

Try to verify component of your JQL. Try to check the issues that you don't see in the filter results - what statuses are they in? Maybe you can add Resolution field apart from the Status in your JQL.

Hope you find it:)