Field Account is disappearing even it is filled

[Diana Ujhelyiová]

Field Account is disappearing even it is filled. I have tried to edit already filled Account but then it suddenly dissapeared. So I am unable to change the field Account. 

[Jessie Dallas]

This issue has persisted into today; it's holding up our client billing process.  Any update on when this will be resolved?

[Aaron Shipman]

Plus 1 for us

thanks

[Jasmeet Kaur]

Hello @Diana Ujhelyiová 

Welcome to the Atlassian Community 

Kindly navigate to project settings > work items > Screens 

Expand the screen scheme used by the work type, click on the screen used by "View Issue" and make sure the field "Account" is added to the view issue screen. 

Thank you!

[craethel]

Hello @Jasmeet Kaur 

thanks for your response. 
That seems not to be the problem. I have the same issue.

The field Account always was and still is part of my create, view and edit screen. But latest that field disappears when clicking in it and it makes no difference if it is was empty or not. It was definitely working last week. 
In the create screen it stays there, but when viewing or editing, it disappears.
I even checked multiple screens, since I use various screens over different projects, but all projects have the same problem with that Account field.

[Ali Ansari]

We're having the same issue company-wide. We use Jira and Tempo Cloud. This just started happening today. We're seeing the same thing in every Jira project we've tested so far.

[Jasmeet Kaur]

Hello @Ali Ansari @craethel 

We identified that most of the other customers are experiencing this error, and our development team has been made aware of the issue. As a result, we have an internal incident open for this investigation.

Thank you!

[Martin Stirnberg _Communardo_]

Hi, a customer is experiencing the same bug.

[Amanda Grant (Thomas)]

We are having the same issue.  Happy to hear it is being reviewed by development team as it is extremely important for us to have this account information for all tickets for time logging.

[Jasmeet Kaur]

The issue has been fixed now and we should not face the issue. 

Thank you!

[Diana Ujhelyiová]

Thank You! I can confirm that it works. :)