Few needs on Jira software board

[CGroup]

Hello Guys,

We have few simple requests for improving our functionality in Jira system:

1. A requester adds an attribute “Company” to his new email request

For Example:

Good afternoon,

Please fix the following bug in the website landing page etc..

Thanks

Company: TEF

The new request/issue will be opened and auto-filled the existing custom field Company on issue window.

Visual Example:

https://imgur.com/a/4YSjigG

In addition,

Please just simply add Company field to Issue navigator view

Visual Example:

https://imgur.com/jJcQOkl

2. A requester adds an attachment to his new email request content

Currently:

The attachment from email not appears in the Issue window.

Required:

The attachment will be integrated with existing field Attachment on Issue window and will show the file.

Visual Example:

https://imgur.com/StDIQI1

3. Add field in Edit Issue window to move issue from column to column

Visual Example:

https://imgur.com/T2ja6jk

https://imgur.com/ElTNETf

4. Add quick buttons of ‘Move’ and ‘Clone’ to Right-click menu of issue on Kanban board

Visual Example:

https://imgur.com/aS1F2HG

Please assist

Thanks in advance!

[Inactive Stephen]

Hi @Jira CGLMS

Lots of queries - for the email queries, are you creating issues in Jira from emails? I would advise reading this first - it has information on the attachments side of things - plus relates to Jira Service Desk which might be of use to you if clients are contacting you this way.

Question 1: Your Site Admin can add the custom field to your views - to do this:

• Go to Settings (the cog icon) > Issues
• Choose Issue Type Screen Schemes
• Locate the scheme for your project - if there are many, you can also locate this via Project Settings > Screens
• Clicking on your Issue Type Screen Scheme(s) will tell you what screens are in use on your projects - you might have more than one scheme for different issue types and you could have different screens for create, edit and view.
• On the left-hand menu, now select Screens
• Find all the Screen(s) relevant to your project and add Company to all those relevant.

As Company is a 'custom' field it might not show up when blank on the issue view screen unless populated.

Question 2: See this first - it has details on how to get attachments to connect when created via an email.

Question 3: Not simple - there's a few other options though if you don't want to drag-and-drop...

• On the issue view screen (when not editing), you can move the issue by pressing the transition buttons - these are the top of the screen.
• When hovering over an issue - press '.' to bring up the issue action screen. You can then type in the transition you wish to make and press enter to action

Question 4: Similar to question 3 - the main method to do this:

• Hover / select the issue on the board
• Press '.' and type move or clone
• Press enter to action

Let me know if you have further queries.

Ste