Failed to retrieve project data - ERROR For all projects

[Ilia Darsavelidze]

This morning every project got this error message - "Failed to retrieve project data"

Employees are not able to access the project boards. Only "Issues" section is accessable and that's for administrators. 

What might be the cause?

[Trudy Claspill]

Hello @Ilia Darsavelidze 

Welcome to the Atlassian community.

Can you provide a screen image of what your administrators are able to see? Obscure confidential information.

Have you confirmed that all the affected users still have licensed access to the product?

Have you confirmed that the number of licensed users doesn't exceed the limit for your subscription?

How many projects does this involve? What are the types of the projects that are affected? You can see project type information in the View All Projects page under the Projects menu.

Your post tags indicate that you are on the Free product plan. Can you confirm that is correct?

[Ilia Darsavelidze]

Hey, @Trudy Claspill 

Can you provide a screen image of what your administrators are able to see? Obscure confidential information - I will post the images below. Basically, the boards for projects are not loading. The software asks some members (I think only ones outside the organisation) to request access to project. The people inside organisation can only see tickets from "issues" tab.

Have you confirmed that all the affected users still have licensed access to the product? - All projects are affected by it

Have you confirmed that the number of licensed users doesn't exceed the limit for your subscription? - I think this is not the case. We have not onboarded any new users on Jira. Even more, we deleted 2 dozen users a month or so ago.

How many projects does this involve? What are the types of the projects that are affected? You can see project type information in the View All Projects page under the Projects menu. - All projects are affected.

Your post tags indicate that you are on the Free product plan. Can you confirm that is correct? - Yes, it is true

[Trudy Claspill]

Hello @Ilia Darsavelidze 

Thank you for the additional information.

Have you confirmed that all the affected users still have licensed access to the product? When you go to User Management and drill into individual user accounts, are they assigned the User Role for the Jira product?

Have you confirmed that the number of licensed users doesn't exceed the limit for your subscription? Please confirm this by going to the Billing Administration page and checking there to see how many users it lists for your Jira product. The Free subscription plan allow you to have only 10 or fewer users.