Failed to authenticate Custom JIRA site in VSCode plugin with status code 500

[KTech22]

Hi all,

I am trying to install VSCode plugin to integrate with custom JIRA site, but encountered AxiosError.  The same has been raised in VSCode BitBucket issue log, I would like to seek help from here to see if anyone using this could share the experience.

Error message:

Authentication error
Error authenticating with Jira: AxiosError: Request failed with status code 500

‌

VSCode version: 1.83.0
Jira and Bitbucket version: v3.0.9
Jira version (Datacenter): v9.4.6

VSCode BitBucket issue log - https://bitbucket.org/atlassianlabs/atlascode/issues/5372/failed-to-authenticate-custom-jira-site

Thanks,

K

[Nikola Perisic]

Hello @KTech22 ,

Welcome to Atlassian community!

This seems like an error with the server. I'd suggest to raise a support ticket for Atlassian to investigate this issue further.

BR,

Nikola

[KTech22]

Thanks @Nikola Perisic , will try to raise one.

[Nikola Perisic]

Not a problem @KTech22 ,

Can you mark my answer as accepted? Greatly appreciated!

Thanks,

Nikola

[KTech22]

@Nikola Perisic I worked with technical team for this, it seems that the authentication method of plugin is not supported.  From the plugin configuration interface, there is an option to choose using simple authentication or bearer token, may I know how this plugin authenticate with Jira custom site?  It would be great to know if the plug in is using any existing API call to authenticate.

Thanks!

[Mark Turner]

Has this been fixed? I have no way to specify only a PAT and cannot reach my custom server as a result.