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Failed to Load - Image

Madiha Rehman
Madiha Rehman
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June 21, 2021

Hey Experts and users

 

Today, I am not able to attach or paste an image into the ticket.  It says "failed to load".

 

Please guide what can be done as my team member is also facing the same issue. 

 

Thank you

 

Madiha

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Stephen Sifers
Stephen Sifers
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 22, 2021

Hello Madiha and welcome to the Community!

I recently answered a similar question for someone who was having a similar problem. Could you please take a look at Not Able To Attach Images To Cases and see if you're impacted by the same issue?

Regards,
Stephen Sifers

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Madiha Rehman
Madiha Rehman
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
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June 29, 2021

Hi Stephen 

 

Sorry for the late update.

I tried the workaround in one of the issue to go "back to old view". But I am unable to do so. Below is the message on my https://gnowit.atlassian.net/secure/ViewPersonalSettings.jspa

"We're currently transitioning everyone to the new issue view, so you're no longer able to switch back to the old issue view. Learn more"

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