[External] [Important Notice] Your Jira subscription is being deactivated due to inactivity

[YooChung Na]

I have received an email regarding the deactivation of our Jira subscription.
I would like to request assistance to resolve this issue.

Please let me know the reason why the subscription is scheduled to be deactivated, as it is important that the deactivation does not proceed.
Therefore, I request that this deactivation process be cancelled.

In addition, please send any updates or the final outcome regarding this matter to my email address:
YOOCHUNG.NA@HONEYWELL.COM

[Trudy Claspill · Accepted solution]

Hello @YooChung Na 

Welcome to the Atlassian community.

As per the email your subscription deactivation has begun, due to there not being any activity for an extended period of time.

Prior to that email one would've been sent to you warning that the subscription had been inactive and would be deactivated on a specified date. That email would have told you that you needed to login for the subscription to appear active.

Have you tried using the "contact us" link in the email to contact Atlassian?

You can also follow the guidance in the document to reactivate your subscription:

https://support.atlassian.com/subscriptions-and-billing/docs/reactivate-a-subscription/

[YooChung Na]

Thank you for taking the time to respond to my questions.

[Tinker Fadoua · Accepted solution]

Hi @YooChung Na 

Usually when your site has been inactive for a certain time, Atlassian notifies you that they will deactivate it.

If they see that there is activity they won't.

Best recommendation will be to remain active on your site as it is the only way to keep it.

Best,

Fadoua