Every page of the Jira app is loading with "Something went wrong " error

[Julia F_]

Steps for reproduce: 

1. Log in in Jira using your company acc <site_name>.atlassian.net 
2. Open any page: ticket's details , All issues list , My issues list, release details, board of the project 
3. Observe the result

 
Actual result: Every page is loaded with "Something went wrong" issue : 

{
"errorMessages": [
"key not found: 'jira.user.theme.custom-nav-bar-section-message.dismissed'"
],
"errors": {}

  
{
"errorMessages": [
"key not found: 'jira.user.theme.custom-nav-bar-flag.dismissed'"
],
"errors": {}

Question: Who has similar issue ? How long will it take to fix it?  

[Martin Runge]

Hi @Julia F_

A colleague of mine had the same issue an hour ago, but it is working fine again now.

Cheers, Martin

[Gor Greyan]

Hi @Julia F_

Welcome to the Atlassian Community!

As a first step, I'd recommend trying the following:

- Open Jira in an incognito/private browser window or use a different browser. It will help to determine whether the issue is caused by cached data, cookies, or a browser extension.

- Check whether other users in your Jira site experience the same behavior.