Even after getting the Admin access, I am unable to add anyone

[lakshay Mahajan]

Hi team,

I am having the admin access, but still unable to add anyone in my org's JIRA groups.

[Sreenivasaraju P]

HI @lakshay Mahajan ,

Cloud version has different admins like org admin, site admin. 

Please check which admin permission you got. Add or remove users from a group can be done by Org admin .

Please refer below link for more details on this. 

https://support.atlassian.com/user-management/docs/what-are-the-different-types-of-admin-roles/

[Oleksii Melnyk _MOY Apps_]

Hi @lakshay Mahajan !

Jira has more than one admin role. Please verify that you have neccessery role. You can find more details here

Roles

Organization admin

An organization admin is the highest level of admin. They’re responsible for managing users, groups, apps, and security within their organization. They have limited access to manage billing.

When you create an organization, you automatically become an organization admin. We recommend organizations have more than one organization admin in case one account is lost or compromised.

Only organization admins can add or manage other organization admins.

Site admin

Site admins are responsible for managing a site in an organization. This includes adding new apps to the site and managing Marketplace apps installed on the site. They have limited access to manage billing.

Only organization admins can assign the site admin role or remove it from someone.

User access admin

A user access admin can manage user access to a specific app. For example, a Confluence user access admin can manage access to Confluence. A user access admin doesn’t automatically get access to the app they administer.

Only organization admins can assign the user access admin role or remove it from someone.

App admin

An app admin can administer settings in a specific app. They don’t have access to Atlassian Administration. With the exception of the Jira family, app admins can access the content within the app they administer.

Space (Project) Admin

Manages specific spaces (projects), handling team setup, workflows, components, versions, and user roles within their project, but without global system control like creating new fields or changing core schemes

[Calvin]

Does the group have a padlock next to it? If so they might be provided by a third party sync like some single sign on system you're using. If thats the case you may need to add the user into the group in that system.

[Trudy Claspill]

Hello @lakshay Mahajan 

Welcome to the Atlassian community.

What steps are you executing to try to add people to groups?

What response do you get? Is there an error message?