Escalating Tickets doesn't Automatically create a DEVSUPP

[Jacob Tsotetsi]

Good day 

When I am creating a ticket the CSD service doesn't automatically create a JIRA a Devsupp ticket. I use to be able to get this process automated but now it doesn't do it anymore. 

https://combcomm.atlassian.net/browse/CSD-69803

This escalation was done on the 11 Feb 2025 it didn't automatically create a devsupp. 

[Sebastian Krzewiński]

Hi @Jacob Tsotetsi 

Unfortunately Community won't be able to help you because we don't have access to your jira. Please contact with your administrators to check what automations didn't work.

Regards,

Seba

[Jacob Tsotetsi]

Its been such a long time since we dealt with him and the person who was in contact with him is no longer working with us, 

Are you able to check who that person is and share the details with me. 

[Sebastian Krzewiński]

Unfortunately no. We are community that try to help everyone but with general questions or specific one but when user is giving us lot of details. We never have access to any instance.

Regards,

Seba