Error while importing project from jira cloud to cloud

[Chaitanya Pandeswara]

Hi,

As I am trying to import a backup (.zip) file of my previous project to my existing project I am getting the following issues as shown in the screenshots. All the users and user groups are imported but did not find any data like projects and issues. Kindly provide me a solution. By the way I am using jira cloud free.

[Chaitanya Pandeswara · Accepted solution]

Hi,

This ticket https://jira.atlassian.com/browse/JRACLOUD-67932, worked for me, as in my backup there are more inactive users. So deleted all the inactive users and re-imported again, it worked.

[Dario B]

Hi @Chaitanya Pandeswara ,

Welcome to the Atlassian Community!

If I understand correctly, you are trying to restore the backup of your previous Jira Cloud site into a new Jira Cloud site. Can you kindly confirm this is correct or provide more details otherwise?

Now, if this is correct, the error you are getting means that the provided zip file is not having the expected format. 

In order to check if this is the case, as written in the importing issues documentation page:

Before you import, unzip the backup file and make sure it has a file structure similar to:

JIRA-backup-20161021
├── activeobjects.xml
├── entities.xml
├── data
│   ├── attachments
│   └── avatars
└── logos

We recommend splitting your cloud backup file into two separate files: a data file containing your activeobjects.xml and entities.xml, and a separate one for your attachments and other media. This can help avoid timeout errors and reduce the risk of issues when importing.

If you've unzipped and edited an export from a Jira Cloud site, and are re-zipping it on a Mac, the process may add hidden files that will cause the import to fail. To ensure there are no hidden files, run these commands in Terminal (where filename.zip is the name of the file you're going to import):

zip -d filename.zip __MACOSX/\*

zip -d filename.zip \*/.DS_Store

To import your backup file:

1. Choose the Jira icon (, , , or ) > Jira settings > System
2. Under IMPORT AND EXPORT, click Restore system and follow the steps.

Please review the below pages, make sure the zip file has the correct format, and let us know if this helps:

• importing issues 
• How to import only part of a Jira export into Jira Cloud
• Exporting issues

Cheers,
Dario

[Chaitanya Pandeswara]

Hi @Dario B 

Thank you for the reply. I got the solution from this https://jira.atlassian.com/browse/JRACLOUD-67932, as in my backup there are more inactive users. So deleted all the inactive users and re-imported again, it worked.

With Regards,

chaitanya

[Dario B]

Hi @Chaitanya Pandeswara ,

Nice to know you already solved the issue! :) 

Would you mind adding the bug ticket in a new answer and accept your own answer so that this thread will be marked as solved?

Thanks,
Dario