Error when attaching email .msg as a comment in an issue?

[Charlotte Calder]

When I attach an email ,msg to an issue either as an attachment or in a comment i get the following error:

"xxx.msg was not uploaded, We could not connect to the file storage service. Please try again in a moment.".

This affects multi users in our site and we are able to add other attachment types.

Anyone had similar issues?

[Petter Gonçalves]

Hello Charlotte,

Sorry to hear you are facing this problem.

The error you are facing is usually caused by a timeout or a blocker(Firewall, proxy, etc) in your network.

That being said, I recommend the following steps to properly troubleshoot this issue:

1 - Try to upload the file from a different network

2 - Make sure your infra team has whitelisted the Atlassian Domains and IP ranges in your network:

Atlassian Cloud IP ranges and domains

3 - Finally, doublecheck if the attachment you are trying to upload does not exceed the size allowed in your instance. This information can be checked in your JIRA site under JIRA Settings > System > Attachments.

Let me know if this information helps.