Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Error : "Account: Account est obligatoire." while creating ticket

Romuald RIVET
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
February 25, 2019

Users can't create ticket,

 

Capture.JPG

1 answer

1 vote
Nic Brough -Adaptavist-
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
February 25, 2019

You have a field called "account", which is flagged as mandatory for this project and issue type.  So when you create an issue, you need to fill it in.  But I'd guess you have removed it fro the create screen, so users cannot do that.

Either make the field optional in the field configuration, or add it back to the issue creation screen.

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events