Error on "Sprint Actifs"

[hicbenz]

Hello,

I got this error when I click on "Sprint Actifs"

An error occurredHide…(4)

Please try refreshing the page, or contact your administrator / Atlassian Support if the problem continues.

Details

1. • Exception: Uncaught TypeError: Cannot read property '1' of null
   • Resource: http://jira.switch.local:8686/s/6fb46585eb5edbb5722e2a2919e495fe-CDN/9c4d70/78001/b6b48b2829824b869586ac216d119363/fa15fc6016ad30471688941a28c0d801/_/download/contextbatch/js/_super/batch.js?locale=fr-FR
   • Line: 490
   • Column: 336

Environment

Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/65.0.3325.181 Safari/537.36

Stack trace

• TypeError: Cannot read property '1' of null
• at http://jira.switch.local:8686/s/6fb46585eb5edbb5722e2a2919e495fe-CDN/9c4d70/78001/b6b48b2829824b869586ac216d119363/fa15fc6016ad30471688941a28c0d801/_/download/contextbatch/js/_super/batch.js?locale=fr-FR:490:336
• at Function.l (http://jira.switch.local:8686/s/6fb46585eb5edbb5722e2a2919e495fe-CDN/9c4d70/78001/b6b48b2829824b869586ac216d119363/fa15fc6016ad30471688941a28c0d801/_/download/contextbatch/js/_super/batch.js?locale=fr-FR:491:35)
• at Object.getIssueCountLabel (http://jira.switch.local:8686/s/63bb732757dee6a76ef22cc20ee28202-CDN/9c4d70/78001/b6b48b2829824b869586ac216d119363/06afca459b1f350fdfa9bc0fcc8bbf1d/_/download/contextbatch/js/greenhopper-rapid-non-gadget,atl.general,gh-rapid,jira.project.sidebar,com.atlassian.jira.projects.sidebar.init,jira.global,jira.general,-_super/batch.js?agile_global_admin_condition=true&is-server-instance=true&jag=true&jaguser=true&jira-nps-enabled=true&locale=fr-FR&nps-acknowledged=true&nps-not-opted-out=true&richediton=...)

[hicbenz]

Hi Andrew,

To aviod this issue, I ugrade my jira to 7.9.1, but when I click to open a task or a link I got the error meessage below, please could you help, we should move to production jira:

An error occurred whilst rendering this message. Please contact the administrators, and inform them of this bug. Details: ------- org.apache.velocity.exception.MethodInvocationException: Invocation of method 'getSidebarHtml' in class com.atlassian.greenhopper.web.rapid.RapidBoardAction threw exception java.lang.NoSuchMethodError: com.atlassian.jira.project.Project.isArchived()Z at com.pyxis.greenhopper.jira:greenhopper-webactions//templates/greenhopper/web/board/rapid/rapid-board.vm[line 47, column 17] at org.apache.velocity.runtime.parser.node.ASTMethod.handleInvocationException(ASTMethod.java:351) at org.apache.velocity.runtime.parser.node.ASTMethod.execute(ASTMethod.java:284) at org.apache.velocity.runtime.parser.node.ASTReference.execute(ASTReference.java:262) at org.apache.velocity.runtime.parser.node.ASTReference.render(ASTReference.java:342) at org.apache.velocity.runtime.parser.node.SimpleNode.render(SimpleNode.java:336) at org.apache.velocity.Template.merge(Template.java:328) at org.apache.velocity.Template.merge(Template.java:235) at org.apache.velocity.app.VelocityEngine.mergeTemplate(VelocityEngine.java:381) at com.atlassian.velocity.DefaultVelocityManager.writeEncodedBodyImpl(DefaultVelocityManager.java:117) at com.atlassian.velocity.DefaultVelocityManager.writeEncodedBody(DefaultVelocityManager.java:97) at com.atlassian.jira.template.velocity.DefaultVelocityTemplatingEngine$DefaultRenderRequest.toWriterImpl(DefaultVelocityTemplatingEngine.java:122) at com.atlassian.jira.template.velocity.DefaultVelocityTemplatingEngine$DefaultRenderRequest.asHtml(DefaultVelocityTemplatingEngine.java:113) at com.atlassian.jira.web.dispatcher.JiraVelocityViewDispatcher.dispatch(JiraVelocityViewDispatcher.java:51) at com.atlassian.jira.web.dispatcher.JiraWebworkViewDispatcher.dispatchViaVelocityView(JiraWebworkViewDispatcher.java:89) at com.atlassian.jira.web.dispatcher.JiraWebworkViewDispatcher.dispatchView(JiraWebworkViewDispatcher.java:56) at com.atlassian.jira.web.dispatcher.JiraWebworkActionDispatcher.service(JiraWebworkActionDispatcher.java:178) at javax.servlet.http.HttpServlet.service(HttpServlet.java:729) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:230) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165) at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:192) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165) at com.atlassian.jira.web.filters.JiraLastFilter.lambda$doFilter$0(JiraLastFilter.java:39) at com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:74) at com.atlassian.jira.web.filters.JiraLastFilter.doFilter(JiraLastFilter.java:36) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:192) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165) at com.atlassian.core.filters.HeaderSanitisingFilter.doFilter(HeaderSanitisingFilter.java:37) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:192) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165) at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:39) at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58) at com.atlassian.jira.onboarding.postsetup.ui.PostSetupAnnouncementsFilter.doFilter(PostSetupAnnouncementsFilter.java:51) at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64) at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58) at com.atlassian.jira.tzdetect.IncludeResourcesFilter.doFilter(IncludeResourcesFilter.java:77) at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64) at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) at

[hicbenz]

It's happen also when I click to "Sprint Actifs"

[Andy Heinzer]

To troubleshoot this problem, I need to see the complete set of logs from your system.  Unfortunately, our Community site does not yet permit attachments to these threads.  So I created a support ticket on your behalf at https://getsupport.atlassian.com/servicedesk/customer/portal/20/GHS-115413

Please try to follow the instructions there to gather the requested logs.

Regards,

Andy

[hicbenz]

Hi Andrew,

I worked round this issue by uninstalling the updated Jira and I reinstall it, version 7.9.1

Thanks

Hicham

[Andy Heinzer]

Sorry to hear you have encountered this problem.  This is actually a known bug that effects specific Jira Software Server instances where the default system language is not English. Please see https://jira.atlassian.com/browse/JSWSERVER-15185 for more details.

The good news is that this bug appears to have been fixed in the latest versions.  So upgrading Jira to one of the versions indicated in this bug or higher should be able to resolve this problem (such as 7.9.0 or 7.9.1).

The only other work-around for this problem is to set the system language in Jira back to English, something I understand that is not desirable in most cases.