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Error on Resolution field

deseymour
Contributor
April 23, 2026

I have a rule to close the task when all subtasks are closed however, I get an error on the Resolution field. The Resolution field is set to Done when the work item is set to Complete in my workflow, so I don't know why I get this error. This is a Company Managed project and I have attached screenshots of my workflow with the rule that has the resolution field set to Done, my automation ruleParent closure rule.pngParent rule audit log.pngWorkflow.png, and the audit log. Please let me know if you need anything else to help me with this.

1 answer

2 votes
Trudy Claspill
Community Champion
April 23, 2026

Hello @deseymour 

Please show us the details of the Transition component in your rule.

It appears that you may be trying to set the Resolution within that component. From the workflow image the value is already being set, so you don't need to set it within your rule.

deseymour
Contributor
April 23, 2026

Is this what you wanted? image.png

Trudy Claspill
Community Champion
April 23, 2026

Yes, exactly, thank you.

In that action you have included the Resolution field with the "Copy from trigger work item" option. But your workflow for that transition will force the Resolution field to be set to Done. There is no point in trying to set the field in the Transition component of your Automation Rule. Remove that field from the Transition component, and you will stop getting the error in your rule.

Like Mikael Sandberg likes this
deseymour
Contributor
April 24, 2026

Remove the change Resolution field to Done in the automation rule or in the transition in the workflow? If the automation rule, how do I remove it? Do I need to change the Copy from trigger work item to something else for that to happen?

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