Error in Automation Rule: Destination status could not be resolved

[Jack Yang]

Hi all,

I got some issues with my automation rules, in the rule, I set 2 linked types as trigger condition, however, it works in one of the  linked types and doesn't work in the other one.

For these 2 issue types, the workflow is basically the same, also the status, transitions are same, actor for this rule is Automation for Jira, not really sure what cause this error. 

I also tried change whole workflow but still doesn't work, is there other ways to try?

Thanks in advanced.

Best,

Jack

[Jimmy Seddon · Accepted solution]

Hi @Jack Yang,

That error indicates the issues it trying to go to a status where there isn't a transition from the starting point.

Looking at the trigger and condition, it could be someone linking an ticket to a "Done" issue and since the condition is just checking that it's not already in the "In Review" status it tries to move it to "In Review".  If your workflow doesn't allow you to move from "Done" -> "In Review" you will get the error in your title.

I think you need to refine the conditions further to be more specific about when this should execute.

I hope that helps!

-Jimmy

[Jack Yang]

Hi Jimmy,

Thanks for your anwser.

I added a transition from the initial status to "In Review", and the problem has been resolved, thanks again for you help.

Best,

Jack Yang

[Jimmy Seddon]

Glad that was able to help you!