Error While creating a BUG ticket - Date of First Responce and Time in Status

[Merili Eeron]

Hello, 

I have noticed that there has been popping up following error: 

[CHART] Date of First Response: The value of this field cannot be modified as it is set automatically.
[CHART] Time in Status: The value of this field cannot be modified as it is set automatically.

What could they be and how to resolve? 

No settings seem to have been updated. Is it a general Jira error? 

Thank you!  

[Arkadiusz Wroblewski]

Hello @Merili Eeron 

The error means Jira is actively blocking an attempt to write data to them while the Bug is being created.

Head to Jira settings > Work items > Screens and check the specific Create screen mapped to your Bug issue type. If [CHART] Date of First Response or [CHART] Time in Status are on that screen, go ahead and remove them.

If they aren't on the screen, the conflict is happening somewhere behind. Double-check your field configurations to make sure those fields aren't accidentally set to required. You will also want to verify that an automation rule, a workflow post-function, or an external API payload isn't trying to inject values into them during the creation step.

Here you have small explanation about Fields:

How "[CHART] Date of First Response" and "[CHART] Time in Status" custom fields get migrated between two Jira Cloud site | Migration | Atlassian Support

[Merili Eeron]

@Arkadiusz Wroblewski Thank you for feedback. 

Trying to understand why it happened if we did not update any settings from our end? 

[Arkadiusz Wroblewski]

@Merili Eeron 

Actually from another angle, when it started ?

[Andrew Hayes]

Getting the same issue here. Seems to have started in the last 24 hours. 

[Merili Eeron]

Same seems to be here. Issue was not there yesterday and now it is. 

[Arkadiusz Wroblewski]

Hello @Andrew Hayes  and @Merili Eeron @Merili Eeron 

Well, then it is definitely either a regression or an intentional/Not Intentional change. Please open a ticket with Atlassian Support so they can investigate it properly.

One additional thing I found: there is currently only one active Jira-related incident listed, but it is hard to say whether it is connected to your case.

Jira Status

[Merili Eeron]

Could you instruct on where I can open a support ticket with Jira. 

[Fabio Racobaldo _Catworkx_]

Hi @Merili Eeron ,

are those fields managed in creation postfunction associate to bug or in any automation?

Fabio

[Merili Eeron]

These are fields in the Jira ticket itself it seems. 

Special fields: