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Error When Trying To Import Issues Into JIRA

John Bacon July 27, 2022

I'm trying to bulk import issue into JIRA.  Everything comes back fine after I click validate, but then when I proceed to import, I get a fatal error occurred message.  My local tech people can't seem to figure out whats causing the error.  Below is the error output log.  Anyone know what the error log info points to a specific issue?

2022-07-27 18:09:05,023 INFO - Importer started!
2022-07-27 18:09:05,029 INFO - Engine is running in Import mode
2022-07-27 18:09:05,030 INFO - All issues will be imported to project: Public Sector Ordering Enhancements (VBG41509)
2022-07-27 18:09:05,030 INFO - Creating issue: [externalId='autoid-2459418902613022719', summary='Validation of Contracting Officer Representative']
2022-07-27 18:09:05,059 ERROR - Fatal error during import
java.lang.NullPointerException
	at com.atlassian.jira.plugins.importer.imports.bulkcreate.engine.BulkCreateDataImporter.doImportIssues(BulkCreateDataImporter.java:235)
	at com.atlassian.jira.plugins.importer.imports.bulkcreate.engine.BulkCreateDataImporter.runImporterEngine(BulkCreateDataImporter.java:172)
	at com.atlassian.jira.plugins.importer.imports.bulkcreate.engine.BulkCreateDataImporter.doImport(BulkCreateDataImporter.java:147)
	at com.atlassian.jira.plugins.importer.imports.importer.impl.ImporterCallable.call(ImporterCallable.java:26)
	at com.atlassian.jira.plugins.importer.imports.importer.impl.ImporterCallable.call(ImporterCallable.java:15)
	at com.atlassian.jira.task.TaskManagerImpl$TaskCallableDecorator.call(TaskManagerImpl.java:533)
	at com.atlassian.jira.task.TaskManagerImpl$TaskCallableDecorator.call(TaskManagerImpl.java:491)
	at java.util.concurrent.FutureTask.run(FutureTask.java:266)
	at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)
	at java.util.concurrent.FutureTask.run(FutureTask.java:266)
	at com.atlassian.jira.task.ForkedThreadExecutor$ForkedRunnableDecorator.run(ForkedThreadExecutor.java:216)
	at java.lang.Thread.run(Thread.java:750)

1 answer

1 vote
Brant Schroeder
Community Champion
July 27, 2022

@John Bacon The most common reason this occurs is because of a workflow validator.  Here is an article with information on other reasons it could be failing https://confluence.atlassian.com/jirakb/csv-import-fails-with-fatal-error-during-import-in-jira-1027125241.html 

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