Error 503, Jira has failed to start.

[Matthew MacFadden]

When conducting a restart, we have are getting confronted with this error message. It seems to be that Jira is not starting as it should.

[Matthew MacFadden]

https://ashton.codes/fix-503-unavailable-error-jira/ 
I found this article, i tried running sudo service httpd start, I received Failed to start httpd.service: Unit httpd.service not found.

[Tim Perrault]

Hi @Matthew MacFadden 

It looks like the application can't reach the database. Is the database active? Did the dbconfig.xml file have any changes made to it?

Thanks,

Tim

[Matthew MacFadden]

Hi Tim,

Thank you for the quick response, currently ready to flip tables over (╯°□°)╯︵ ┻━┻

No, we have not made any changes to dbconfig.xml, as far as I can tell the pgsql db is active.

I am sorry for my negligence, I was not the one that stood up these services and my experience with linux is limited.

-Matt

[Tim Perrault]

When you start jira are you using a specific user? Who owns the app on server?

[Matthew MacFadden]

I am using a linux account that should have the same permissions as root. 

As far as who owns the app on the server, it's in house, hosted locally. I am unsure what you mean unfortunately. 

[Matthew MacFadden]

I ran sudo /etc/init.d/jira start


Server startup logs are located in /opt/atlassian/jira/logs/catalina.out
Using CATALINA_BASE: /opt/atlassian/jira
Using CATALINA_HOME: /opt/atlassian/jira
Using CATALINA_TMPDIR: /opt/atlassian/jira/temp
Using JRE_HOME: /opt/atlassian/jira/jre/
Using CLASSPATH: /opt/atlassian/jira/bin/bootstrap.jar:/opt/atlassian/jira/bin/tomcat-juli.jar
Using CATALINA_OPTS:
Using CATALINA_PID: /opt/atlassian/jira/work/catalina.pid
Tomcat started.

However I still am receiving error 503 messages.

[Tim Perrault]

On the server, if you go to the Jira directory and run ls -lah that output will show you the owner and the group. Basically you need to start jira with that specific user.

[Matthew MacFadden]

I have ran ls -lah, the user listed is the user acct that is being used to start jira.

[Tim Perrault]

Can you take a look in the atlassian-jira.log and see if there are any errors in there?

[Matthew MacFadden]

Do you know the default location of this log file by chance?
Scouring the internet right now, but if you knew that would be helpful.

Thank you for your help.

-Matt

[Tim Perrault]

it would be your JIRA_HOME/log location. If you go to /opt/atlassian is there another path that isn't /jira?

[Matthew MacFadden]

2022-02-16 15:59:04,734+0000 http-nio-8080-exec-1 ERROR anonymous 959x1x1 - 192.168.10.1,192.168.10.101 /rest/com-spartez-support-chat/1.0/chat/unread/ITSD [c.atlassian.instrumentation.Instrument] Unable to snapshot thread local operations (implementation of OpTimerFactory is not a ThreadLocalOpTimerFactory): null
2022-02-16 15:59:04,762+0000 JIRA-Bootstrap INFO [c.a.c.e.c.a.j.p.util.CachingProjectKeyStore.cache] Cache com.atlassian.jira.project.util.CachingProjectKeyStore.cache was flushed
2022-02-16 15:59:04,763+0000 JIRA-Bootstrap INFO [c.a.jira.propertyset.CachingOfBizPropertyEntryStore] ProjectPropertiesManager.Project.cache stats disabled: NoOpPropertyEntryStoreStats
2022-02-16 15:59:04,886+0000 http-nio-8080-exec-2 WARN anonymous 959x2x1 - 192.168.10.80,192.168.10.101 /secure/johnson/data [c.a.jira.security.JiraSecurityFilter] Rejecting security-sensitive request that bypassed Johnson filter: /secure/johnson/data
2022-02-16 15:59:04,900+0000 JIRA-Bootstrap ERROR [c.a.jira.startup.ComponentContainerLauncher] A fatal error occurred during initialisation. JIRA has been locked.