End of Life Check Error

[Georg Leber]

After upgrading our self-hosted Jira to 7.6.2, it shows the following error:

Checking the log files, following error is frequently logged:

2017-12-29 14:32:04,235 HealthCheck:thread-1 ERROR [c.a.t.j.healthcheck.util.SupportEolCheckUtil] An error occurred when trying to parse the version information JSON object
2017-12-29 14:32:04,235 HealthCheck:thread-1 ERROR [c.a.t.j.healthcheck.support.AbstractSupportHealthCheck] Unhandled error during healthcheck
java.lang.NullPointerException
at com.atlassian.troubleshooting.jira.healthcheck.util.SupportEolCheckUtil.getVersionJson(SupportEolCheckUtil.java:40)
at com.atlassian.troubleshooting.jira.healthcheck.support.EolSupportHealthCheck.doCheck(EolSupportHealthCheck.java:84)
at com.atlassian.troubleshooting.jira.healthcheck.support.AbstractSupportHealthCheck.check(AbstractSupportHealthCheck.java:23)
at com.atlassian.troubleshooting.healthcheck.impl.PluginSuppliedSupportHealthCheck.check(PluginSuppliedSupportHealthCheck.java:49)
at java.util.concurrent.FutureTask.run(FutureTask.java:266)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
at java.lang.Thread.run(Thread.java:745)
2017-12-29 14:32:04,238 HealthCheckWatchdog:thread-1 WARN [c.a.t.healthcheck.concurrent.SupportHealthCheckTask] Unable to complete execution of health check Ende der Lebensdauer due to an exception
java.util.concurrent.ExecutionException: java.lang.NullPointerException
at java.util.concurrent.FutureTask.report(FutureTask.java:122)
at java.util.concurrent.FutureTask.get(FutureTask.java:206)
at com.atlassian.troubleshooting.healthcheck.concurrent.SupportHealthCheckTask.getFutureWithTimeout(SupportHealthCheckTask.java:88)
at com.atlassian.troubleshooting.healthcheck.concurrent.SupportHealthCheckTask.lambda$runAsync$0(SupportHealthCheckTask.java:68)
at java.util.concurrent.FutureTask.run(FutureTask.java:266)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
at java.lang.Thread.run(Thread.java:745)
Caused by: java.lang.NullPointerException
at com.atlassian.troubleshooting.jira.healthcheck.util.SupportEolCheckUtil.getVersionJson(SupportEolCheckUtil.java:40)
at com.atlassian.troubleshooting.jira.healthcheck.support.EolSupportHealthCheck.doCheck(EolSupportHealthCheck.java:84)
at com.atlassian.troubleshooting.jira.healthcheck.support.AbstractSupportHealthCheck.check(AbstractSupportHealthCheck.java:23)
at com.atlassian.troubleshooting.healthcheck.impl.PluginSuppliedSupportHealthCheck.check(PluginSuppliedSupportHealthCheck.java:49)
... 4 more

[Thomas Schlegel · Accepted solution]

Hi Georg,

there seem to be more people with this healthcheck problem:

2017-12-29 14:32:04,235 HealthCheck:thread-1 ERROR [c.a.t.j.healthcheck.util.SupportEolCheckUtil] An error occurred when trying to parse the version information JSON object 

I would contact Atlassian Support for further assictance with that problem.

[Graham Hayes]

Any word on this? Are we getting forced to the new "Jira Software" port?