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Enabling Resolution with next-gen software projects

Jeremy Estey

Hi,

I want my users to select a "resolution" when they close an issue. Jira's default resolution options are available in the "Resolve Issue" workflow for all of my classic projects, and I can change the screens and workflows for any individual classic project. But I cannot find a way to get "Resolution" to appear at all in my next-gen software projects. I have site admin and project admin permissions. The "Project Settings" just looks like this:

Screen Shot 2019-10-30 at 4.04.18 PM.png

I have tried adding a custom dropdown field called "Resolution" from the project "Issue Types" settings, but this is inadequate as this field can be updated before the issue is actually resolved. Please advise. Thank you!

Accepted answers

Angélica Luz

Hello Jeremy,

Welcome to Atlassian Community!

Next-gen projects were created with the purpose to be more simple and with fewer features than classic projects and one of the features that were not added was to select a resolution.

We understand that resolution is an important field and sometimes we don't want to set it as just Done, because some tickets are duplicated, for example, and it's easy to let people know through the resolution instead of them to open the ticket and check the last comment to see why the ticket is done.,

With that said, we created a feature request suggesting to add the ability to customize the resolution field:

Customize Resolution field in Next-Gen Projects

Please, click on vote and also watch to receive updates about the feature.

If you have any other question regarding this matter, please let us know.

Regards,
Angélica

All comments

Angélica Luz

Hello Jeremy,

Welcome to Atlassian Community!

Next-gen projects were created with the purpose to be more simple and with fewer features than classic projects and one of the features that were not added was to select a resolution.

With that said, we created a feature request suggesting to add the ability to customize the resolution field:

Customize Resolution field in Next-Gen Projects

Please, click on vote and also watch to receive updates about the feature.

If you have any other question regarding this matter, please let us know.

Regards,
Angélica

Tim Rutter

Its not just nice to have that to see why they were closed in a list, its also allows items to be searched by resolution. You might want to see how many bugs are being created by a user that are being rejected as not a bug for example. This is an odd ommission in my opinion

Scott_Stephan

We also have 2 sets of things that make a task "Resolved"- Marking something an DNF, but also Done. Are you suggesting there's only one way for a task to be considered done?

shweta@factorfox.com

So that means we cannot set a resolution in nextgen projects?

Rich Barron

2 things we did on our end. 1) we added a column to some boards named Invalid or Won't Do or something like that.

2) We added Labels to the card view and added labels for invalid, won't do and duplicate so these are easily seen on the board when in the Done column if you do not add the column.

Just our workaround for this for now.

Mirjana Davcheva

Yes I did it the same way

Jimmy Börjesson

How did you add labels to the Card View in a next-gen project? It seems to me as that feature is only available in Classic.

Gábor Kovács_yyhvd0

It appears by default.

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