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Adaire Perkins
Adaire Perkins
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July 2, 2025

This week, all Jira notifications began coming through email with no preview text, just a button to read the comments. Can this be changed?

 

Screenshot 2025-07-02 at 10.09.03 AM.png

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John Funk
John Funk
Community Champion
July 2, 2025

Hi Adaire - Welcome to the Atlassian Community!

Are you perhaps an organization under HIPAA compliance? There might be options turned on for that. 

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Oleksii Melnyk _MOY Apps_
Oleksii Melnyk _MOY Apps_
Community Champion
July 2, 2025

Hi @Adaire Perkins !

Your administrator can configure secure notifications.

https://support.atlassian.com/jira-service-management-cloud/docs/what-are-safe-customer-notifications/

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