Empty storage - how it is possible?

[Sara Valoti SK]

Hello everyone! :)

I have a team-managed Jira Software Standard subscription. 

I have then 250 GB of free space and I would like to monitor it. If if go to Atlassian Admin section, then my product, what I see is:

... But I think it's impossible, at least one GB or more are used in my projects with the attachments we attached in our issues ...

How can I make sure that this is correct? Do I have to activate some specific setting?

Thank you in advance!

[Mara _bitvoodoo ag_]

Hi @Sara Valoti SK 

I can understand that this seems odd.

The 250 GB limit primarily tracks attachments, not issue metadata (comments, descriptions, statuses). If the attachments are small or minimal, it might still show 0 GB if the usage is very low.

Otherwise, there's always a delay in synchronisation. So if all the problems have just been created today, it might take a while to sync.

Best wishes,
Mara

[Sara Valoti SK]

Hi @Mara _bitvoodoo ag_ thanks for your help!

Actually, in our projects there a many attachments, which is why I have doubts that we are using less than 1 GB of storage. Also, it's been like this for a while (at least 2 weeks), so I'm afraid it's not a synchronisation issue in this case...

[Mara _bitvoodoo ag_]

HI @Sara Valoti SK 

In this case I suggest contacting Atlassian directly: https://support.atlassian.com/contact/

Let's hope they can help with you this issue. I am sorry I couldn't help further.

Best wishes,
Mara

[Sara Valoti SK]

@Mara _bitvoodoo ag_ thank you very much for your support!