Emails to comments

[Adam Johnisee]

We currently have it set up where if we reply to the Jira/atlassian email it will update it online with the email. However, it gives way too much detail, sent from headers and footers and a bunch of internet transmission garbage. 

How can I set it to only update the open issue with just a the body of the email rather than excess info?

[Angélica Luz]

Hi Adam,

Currently, it's not possible to edit agent notification. This notification is generated by the system, so we can't customize.
We have a feature request suggesting the implementation of this ability:
- https://jira.atlassian.com/browse/JSDCLOUD-5454
Please, click on vote and watch to receive updates about the feature.

If you have any other question, please let us know.

Regards,
Angélica