Email notifications not receiving

[Cristian Anzola]

Hi there!

I usually receive email notifications when any user updates an issue, however starting this week i noticed that email notificacions are never send to my Gmail account. I tried with Notifications inspector and i get the same result!. I check spam folder but this are clean.

[edwin vasquez]

Hello @Cristian Anzola 

Is this happening for all users or just you?

[Cristian Anzola]

@edwin vasquez 

This happening for most users.

[edwin vasquez]

Do you have access to your mail system to do a mail trace or maybe check the email security quarantine queues? Sometimes an email can be sent but quarantined by the mail systems. 

[Cristian Anzola]

I do not have access to the mail system, however there is a pattern for users who do not receive notifications: These users had their email account deactivated for a couple of months, since they were reactivated they did not receive any more notifications.