Email notifications not being sent to assignee even after the issue is assigned

[Shashwini Nair]

I have set up the automation to send an email notification after an issue is assigned to someone in my team. But it is giving me an error. It says that could not send the email because the To (assignee) field is empty. But, the issue is being assigned first before sending out the email. Then, why automation claiming that the To field is empty?

[Trudy Claspill · Accepted solution]

Hello @Shashwini Nair 

Welcome to the Atlassian community!

It may be a timing issue in that the rule is executing before the database is fully updated. Try adding a Re-fetch action after the trigger and before the Send Email action.

If that doesn't solve the issue, please show us the complete automation rule and the details of the Send Email action.