Hi Team,
I have created jira task while sending a email to jira email id. Once the jira id is created and I am sending email with same subject, JIRA comment is added to the same jira id.
Now I want to add comment in jira and want to notify the email chain but that is not happening.
Please help me here
Hi Indra,
When you add a new comment on the existing JIRA issue, JIRA sends a new notification email - this means the new notification email will not be appended to the existing email chain that you have. Can you check if you are receiving a new notification email for the new comment?
If no, then there are few steps we can do to troubleshoot the notification email:
I hope that this helps.
Cheers,
Mogavenasan
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