Email notification when the ticket has reached the expiration date

[Carlos Escario Bajo]

Hi everyone.

I'd like to know if it's possible to send a notification via email when a ticket has reached its expiration date. This is a very useful behaviour that avoids a continuous manual monitoring.

Thanks 

[John Funk · Accepted solution]

Hi Carlos - Welcome to the Atlassian Community!

You can do this with the Automation For Jira tool that is available in Jira Cloud.

1. Go to Project Settings > Project Automation (on left-hand menu)
2. Press Create Rule in top-right corner
3. Select the Trigger "Issue Created" and press Save
4. Next Select to add an Action, and choose "Edit Issue"
5. Select the field Label
6. Select the options icon (3-dots) - and choose "Add/remove values"
7. Enter the value you want as a default and press Save
8. Name your Automation and turn it on

Now when each issue is created, it will add the desired default label as long as the issue is created in that project. You might need to refresh the page after each issue creation to see it.

You can do this via global rules to apply to all projects also. You'll need to be a Jira Admin/Site Admin, then instead of going to Project Settings, go to Jira Settings (cog icon on left-hand navigation bar) > System > Automation Rules (left-hand menu).

For more on using Automation For Jira see these help pages.

[Carlos Escario Bajo]

Hi John

Thanks a lot for your quick response.

I'm going to check it right now, but it looks good!!

Thank you very much!!

[John Funk]

Great - glad I could help!