Email notification for external users

[Gisele Oliveira Coelho]

Hi guys, 

We are setting up JIRA to control our backlog, the team works with small enhancements, the end-user opens a ticket and when approved we include in our backlog. We would like to send emails notifications to the final users automatically when the tasks are assigned to a sprint. My question is, is there a way to notify the users even if they are not JIRA users? It's almost impossible to add all the users in JIRA. 

Thanks a lot!

[John Funk]

Hi Gisele - Welcome to the Atlassian Community!

Is the email address of the user getting captured as the reporter of the request? If so, you should be able to send emails to the Reporter. 

[Gisele Oliveira Coelho]

Hi John! Thanks for your prompt response!!

No, it is not. The end-user has no access to JIRA. For those captured as the reporter is working file, I was wondering if I could also send notifications to other users at the company. For example, the reporter´s manager, he is not in the project but needs the status of a particular task by informing the email address.

Thanks!

[John Funk]

You have to have a direct access to the email to be able to send something to that address. You can definitely hard code the email address in the email in Automation For Jira. In other words, always send an email to manager@abc.com when the issue meets the conditions. 

[Gisele Oliveira Coelho]

Hi John, thanks a lot! 

I do have access to the email, do you know exactly how it works? I´ve tried to write in the 'comments" field putting the email address first, but it didn´t work. Maybe I´m not using the functionality as expected.

[John Funk]

Here is a little more information. 

There are two types of automation:

• Global: In the Free version, you get 100 executions per product, per month
• Project: In all versions, you get unlimited executions per month

Automation Basics: https://www.atlassian.com/software/jira/guides/expand-jira/automation

You can do this via global rules to apply to all projects also. You'll need to be a Jira Admin/Site Admin, go to Jira Settings > System > Automation Rules (left-hand menu).

For more on using Automation For Jira see these help pages.

If you get to the list of rules through the System approach you might find more Actions available, such as Send Email.