Email instance to someone without jira login

[David Shin]

New jira termss so apologies ahead of time.

Question:  Is there a way to email from a ticket to someone who does not have a jira account.  Email will need to have attachments, comments... and then be able to reply back to ticket.

Thanks

[Chris Ranglas]

One of our departments had a similar need. They started using the Email this Issue app to enhance JIRA native email capabilities and seem to like it,

[Monica Ross]

great thanks @Chris Ranglas, will look into this now and report back 

[David Shin]

Thanks all.  Am tracking with internal Jira experts.  Will report back what we hear.

[Thomas Deiler]

Dear @David Shin,

you can send mails to non-Jira users using the Share function, but it is not possible to attach something (without using a 3rd party Plugin), also no comments. 

The 'reply back' can work, if the mail handler is properly setup.

So long

Thomas

[Monica Ross]

@Thomas Deiler when i tried this, it sent the email to my non user, but when she clicked the link, it brought her to a jira log in page. since she's a non-jira user, this doesn't solve the issue. do you know how to fix that? 

[Thomas Deiler]

Dear @Monica Ross,

the link is valid but she cannot login - that's ok.

But she could press "reply" to the mail and then the mail gets sent to the sender address of Jira.

If this address is real and Jira is configured to poll this inbox regularly, the response can be attached as a comment to the original  issue.

So long

Thomas

[David Shin]

Thanks Thomas

[Monica Ross]

also looking for this exact answer, so please update if you figure it out :) 

In this post, it seems there should be a share button on the comments field but I don't see one in my instance anywhere near the comment area. 

https://confluence.atlassian.com/jiracoreserver073/editing-and-collaborating-on-issues-861257335.html?_ga=2.85269337.1332524968.1517251809-1882700457.1515718985

Also not sure where/how to turn on the "anonymous access" they mentioned that's needed for non-jira users.