Email handler - Different users and different projects

[Reinier Jorissen]

I'd like to create multiple rules for the email handler so it creates a new issue on the project specified for the sender of the email.

For instance: when user A sends an email it should create an issue on Project A and when user B sends an email it should create an issue on Project B.

Right now an issue is created on Project A, regardless of wether user A or B sends an email.

Emails are sent to: jira@mycompany.atlassian.net

[Nic Brough -Adaptavist- · Accepted solution]

The built-in email handlers simply cannot do that.  They are mapped by email address -> project and issue type.  They can't process based on anything else.

You'll need to have a look at the more advanced mail handler apps in the marketplace, I suspect they may be able to do what you need.