Email change request could not be processed. Already associated with another account

[Simon N]

I was recently requested by a sysadmin on a contract role to change my email address. I didn't realise this was changing it for my entire jira cloud account, and not just the jira instance for my contract role. So now, for all my clients I am using the wrong email address. I tried to switch the email address back but get:

Your email change request could not be processed because original_email@address.com is already associated with another Atlassian account.

I've seen posts that say I must first close the account that is evidently still associated with original_email@address.com, but I'm concerned that there is still stuff associated with this somehow. If I delete it and switch my new_email@address.com account back to original_email@address.com, will all my jira history on all my cloud projects still be associated with the new account using original_email@address.com?

[Shannon S]

Hi Simon,

I think we need to have a look at your account in order to get a better idea of what has been done and how to resolve it.

Could you reach out to us at support.atlassian.com? Then we can have access to your information and best advise you.

Thank you!

Regards,

Shannon