Email Notifications

[Dean Mueller]

Hi

Is it possible to create an email notification scheme whereby the reporter / creator of the issue receive an email to advise no updates have occurred over a defined period?

I.e. if an issue has no update from an assignee after 1 week since last comment or status change, a notification is sent out advising of an outstanding ticket requiring attention

[Boris Berenberg]

You could use subscriptions for this? It won't notify them of the individual issue. Instead it will give them a list of issues where this is the case. https://confluence.atlassian.com/display/JIRA/Receiving+Search+Results+via+Email

[Dean Mueller]

Hi Boris,

Thanks for the prompt reply, Currently this link is not working, I am receiving a service issue screen from Atlassian?

[Boris Berenberg]

The page is currently experiencing some issues. Give it another go, it seems to be loading now.