Email Notification | Formatiing

[Ayush]

Hi,

I was going through the documentation but couldn't find a way where I can format the automated email received from JSD. 

Objective:

To format the email received (Upon using Email Request Feature) as per our need, like -

• Email Body - Ideally this should be the actual request received by the requester so that tracking of mails become easy.
• Signature - Ideally our company signature

Attaching the current email format received.

[Jack Brickey · Accepted solution]

so is this for Jira or Jira Service Desk?

For JSD you can edit notifications under project settings > customer notifications. But I'm guessing you already know that and your question is more involved maybe.