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Editor crashes when editing Jira tickets or confluence pages - MacBook Pro

emily.harrison
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September 1, 2020

Does anyone else have a problem with trying to edit jira tickets or confluence pages.  The editor completely locks and page is frozen cause a forced quit of the browser.

 

I am using MacBook Pro (13-inch, 2020, Four Thunderbolt 3 ports)Catalina v 10.15.6

1 answer

0 votes
Jack Brickey
Community Champion
September 1, 2020

This is quite odd. I would suggest the following 

  1. test with different browser
  2. restart Mac and retry

i have never seen this and I would say it is either the browser, you Mac or your instance of Jira install. Let me know the result of the above.

emily.harrison
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
September 1, 2020

I can edit this ticket no problems but on our company instance it doesnt work.  tried it on all the commonly used browsers and it is the same behaviour.

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