EazyBI - URGENT HELP

[Celso Salomone]

Hello. I´ve delete all my EazyBI reports and dashboards by mistake.
There were also a large number of new calculated fields created by myself for use in the reports.
Is it possible to recover these folders from a backup?
I'm using JIRA CLOUD.

Please answer to salomone@tripag.com.br

Tks

[Daniel Eads]

Hi Celso,

EazyBI support do answer questions here but it's likely not going to be as urgent for them as opening a ticket directly in their support portal. I recommend reaching out directly from their support page. Best of luck in getting your reports and dashboards restored!

Daniel Eads | Atlassian Support

[Lauma Cīrule]

Hi Celso,

Yes, @Daniel Eads is correct, in such urgent case where eazyBI team direct intervention is necessary, it is best to contact eazyBI support directly. I know you have done this already, and we are on it.

Lauma / support@eazybi.com

[Celso Salomone]

Thank you very much. I´ve posted twice, but nobody answered me.

I´m still waitting.

[Lauma Cīrule]

Hi Celso,

We had sent you two replies. I resent them again, I hope you receive them now.

Lauma / support@eazybi.com

[Celso Salomone]

I did return, please reply to salomone@tripag.com.br

[Celso Salomone]

@Lauma Cīrulehave you received my answer to your questions?

[Lauma Cīrule]

@Celso Salomone yes, and I have returned your e-mail and restored the data. I am sorry for the troubles!

Lauma / support@eazybi.com