Each Inmail should trigger Workflow

[Sameer Deshpande]

Hello Community,

I am trying to work on creating a Workflow which should start for each email received.

To sum it up:

1. The company has a fix email suppliers@company.com, which receives Invoices from Suppliers.

2. Each time an email is received here, it should Create a Ticket for a specific Project, so that the corresponding Department processes it internally.

I tried configuring a Mail Server + Mail Handler to do so, but it is erring out.

I was also thinking of probably creating a Trigger, but not sure if thats the correct approach (neither sure of the option with Mail Server + Mail Handler).

Could someone please guide me on how to proceed?

Thanks.

[Petter Gonçalves]

Hello Sameer,

Welcome to Atlassian community!

Can you confirm if you are using JIRA Software or JIRA Service Desk?

The correct approach to configure JIRA in a way that you can create issues through E-mail is by configuring an e-mail Handler, as you have tried.

That been said, can you let us know what kind of errors you faced when trying to configure the e-mail handler?

In advance, you can check the following:

- Check if the user creating a new issue through e-mail have the permission to do that in the project. More specifically, check if the is added to the create issues permission at project settings > Permissions.

- If the person is not a JIRA User, configure a default e-mail in your e-mail handler to set the issue with a valid reporter

- Whitelist the Atlassian Cloud IPs and domains mentioned in this article.

We will be waiting for your answer for further help.