Hi everybody,
I am not able to do a transition history by priority.
I can see that exists how to calculate the transition history by status but I cannot find the way to calculate truly the transition the issue between a priority to another.
What I want is see in a report (type: bar) how many tickets I had in status Open in the priority "blocker", "critical" and "major" in a specific day and to have the possibility to do a history, I want to say, how many tickets/issues have changed from the a specific priority (minor, trivial, low) to the "blocker", "critical" and "major" priorities and vice versa.
E.G. 01/01/2018 10 blocker, 5 Critical, 3 Major. Total: 18. But, for any reason I have changed 2 "blocker" tickets to "minor" and 3 "low" ticket to "mayor", the results is total is 19 (8 blocker, 5 critical, 6 mayor). All tickets in Open.
The report would show 01/01/2018 -> 18, 02/01/2018 -> 19, 03/01/2018 ....
Thanks a lot for your help!!