E-mail is not sent when assigning an issue

[Marco Vonk]

We use Jira 8.8.0 on site and since the upgrade to that version e-mail is not sent when assigning an issue.

I have tried to use the button Assign and the Assign function 'a', but no e-mail was sent either.

I have tried to give a person only one role in a project and then using the Assign button, but no e-mail was sent.

I am desperate, because our users aren't getting email notitfications when they are assigned issues and it's annoying.

[Monika Rani]

Hi @Marco Vonk 

Did you check the "notification scheme" and "notification helper"?

[Marco Vonk]

I used the notification helper and saw that it should possible for me to assign an issue, but i could not receive emails because of my own preferences. After I altered my preferences to receive always notification emails I did not receive an email after assigning an issue with the button Assign in Edit mode of the issue.