Dynamic issue creation failing, required fields issue but they are complete! HELP!

[Chris Cusumano]

I created a form with minimal fields that creates an issue in project 'DBRE'. Then I created a transition so when the issue status is changed to 'Ready for Production' it should create a new issue in project 'Change', I also have validators to ensure the required fields for the 'Change' project exist and are completed. But audit log continues to show failure due to these required custom fields even though they are validated and filled out!  What am I missing?!

[Bharat Kumar Bondalapati · Accepted solution]

Hello @Chris Cusumano 

Welcome to Atlassian Community!

As far as I can see, here's what I am able to understand that you are trying to create an issue in another project.

In this case, you will need to have both projects listed under scope and to change this, you will need to go to Global Automation.

https://YOURDOMAIN.atlassian.net/jira/settings/automation

Replace "YOURDOMAIN" with your organization's.

Once in Global Automation, go inside your rule and under scope, add other project as well and save it. Test the automation and it should be working now.

Attached screenshot for your reference.

Let me know if this worked for you.

[Chris Cusumano]

Thanks but still not working, the audit log specifically mentions the required fields: "Unable to create work item" then lists all the required fields. My current process is a form for employees to request database work (and not include the required fields since they won't know downtime, risk impact, etc.. until the engineer completes the item. Then the engineer fills out required fields before transitioning from 'In Process' to 'Ready for Prod' at which point a new change ticket is created in another project for change board review. This is where I am stuck.

[Bharat Kumar Bondalapati]

I understand. Please check your automation rule for the destination project:

Ensure that you are selecting "Create Work Item with a Request Type".

Verify that the fields you want to copy from the source project are available in the destination project as well (see the attached screenshot for reference).

If the same fields are not present in the destination project, you will encounter an error, as attached by you in the screenshot. This error occurs because the automation is unable to create the work item. Even if the values are populated in the source project, the automation cannot transfer them to the destination project.

To ensure proper functionality, make sure the fields in both projects are aligned for the automation to work correctly.

 

Let me know if this works

[Chris Cusumano]

THANK YOU!!!! It is finally working, I so appreciate you and helping me with this!!!!  Thanks Bahrat!!!

[Bharat Kumar Bondalapati]

It's my pleasure @Chris Cusumano

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