Duplicate user keys were encountered when doing a jira cloud restore

[Jonathan Rothwell]

Duplicate user keys were encountered so import does not complete. How do I get rid of the duplicates as they do not appear in the User UI as duplicates.

[Angélica Luz · Accepted solution]

Hi Jonathan,

You can check the duplicated users on entities.xml file on the backup.
It will look like this:

<User id="12345" directoryId="1" userName="angelica" lowerUserName="angelica" active="1" createdDate="2018-08-16 15:15:49.178" updatedDate="2018-08-16 15:15:49.178" displayName="Angélica Luz" lowerDisplayName="angélica luz" emailAddress="angelica@domain.com" lowerEmailAddress="angelica@domain.com" credential="nopass" externalId="5ade10bdb013132e70fdb5d5" localServiceDeskUser="0"/>

If you have few users that you can manually add, you can remove all entries from the file, save and zip it again to import.
If you have many users, please let us know if they are on the same or different directory.

Regards,
Angélica

[Jonathan Rothwell]

Thanks removing all the users and importing it works as there were no duplicate users in the XML.